General terms and conditions

General Terms and Conditions of Nega Cosmetics, owned by Maneks plus d.o.o.

Introduction

By placing an order on www.negacosmetics.com, you are accepting to purchase a Product on and subject to the following terms and conditions of Nega Cosmetics, owned by Maneks plus d.o.o. (the “General Terms and Conditions”). The General Terms and Conditions always apply between you and Nega Cosmetics, owned by Maneks plus d.o.o. when you use or place an order through the website www.negacosmetics.com (the “Site”). The General Terms and Conditions contain important information for you as a customer of Nega Cosmetics, owned by Maneks plus d.o.o.. Please read them carefully. We also recommend you to save or print the General Terms and Conditions, so you can consult them again at a later date.

Article 1: Definitions

Nega Cosmetics: Slovenian brand, owned by Maneks plus d.o.o.

Maneks plus d.o.o.: a private company established under Slovenian law, based in Radomlje and registered with the Chamber of Commerce under file number: 6647740000, trading under the trade name ”Nega” and/or “Nega Cosmetics”.

Site: the website www.negacosmetics.com and all of its sub-domains.

Client: the natural person or corporation acting in the performance of a profession or business who enters into an Agreement with Maneks plus d.o.o..

Product(s): the product(s) as offered on the Site.

Agreement: any arrangement or agreement between Maneks plus d.o.o.

and the Client of which the General Terms and Conditions form an integral part.

General Terms and Conditions: the present terms and conditions of Maneks plus d.o.o.

Article 2: Applicability of the General Terms and Conditions

2.1 The General Terms and Conditions apply to all offers and deliveries from, and Agreements with Maneks plus d.o.o., unless otherwise explicitly agreed on in writing.

2.2 If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon Maneks plus d.o.o. if and in so far as Maneks plus d.o.o.

has explicitly accepted them in writing.

Article 3: Prices and information

3.1 All prices as displayed on the Site and on other materials originating from Maneks plus d.o.o. include taxes and other levies imposed by the government unless stated otherwise on the Site.

3.2 If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process.

3.3 The content of the Site is composed of the greatest care. Maneks plus d.o.o.

can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from Maneks plus d.o.o. could include typographical and/or programming errors. Maneks plus d.o.o.cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at all times.

3.4 Maneks plus d.o.o. cannot be held responsible for any deviations between the color of the Product and the color of the Product as displayed on the Site.

Article 4: Conclusion of the Agreement

4.1 The Agreement will be deemed to be concluded at such moment that the Client accepts the offer of Maneks plus d.o.o., which offer is subject to the General Terms and Conditions.

4.2 If the Client has accepted the offer by electronic means, Maneks plus d.o.o. will also confirm receipt of acceptance of the offer by electronic means.

4.3 If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, Maneks plus d.o.o. will have the right to suspend its obligations until the correct data has been received from the Client.

4.4 Maneks plus d.o.o. expressly reserves the right to reject a Client’s order without stating reasons. 

4.5 Maneks plus d.o.o. prohibits the sale of Products by unauthorized resellers and does not sell or supply Products to unauthorized resellers. An order placed by an unauthorized reseller will be rejected without stating reasons and the concerning Client will be excluded from the Site.

Article 5: Execution of the Agreement

5.1 As soon as Maneks plus d.o.o. has received a Client’s order and has confirmed the acceptance thereof, it will handover the Products to the shipping company as chosen by the Client in the ordering process. The shipping company will then send the Products to the Client.

5.2. Maneks plus d.o.o. is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.

5.3 The Site includes information describing the manner of delivery of the Products and an estimation of the term in which the Products will be delivered to the Client.

5.4 If Maneks plus d.o.o. is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client can decide to either agree to a new delivery date or to dissolve the Agreement without incurring any costs. Maneks plus d.o.o. cannot be held liable for any delay in the delivery process.

5.5 Maneks plus d.o.o. advises the Client to inspect the Products upon receipt and to report any defects within two (2) working days after delivery in writing or by email.

5.6 As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Maneks plus d.o.o. is entitled to deliver a Product which is comparable in nature and quality to the ordered Product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the Product free of charge.

Article 6: Withdrawal/return

6.1 The Client has the right to return the Product within fourteen (14) days after the Product has been delivered to the Client.

6.2 The Client must inform Maneks plus d.o.o. of its wish to return the Product by sending an e-mail to contact@negacosmetics.com within the aforementioned period of fourteen (14) days after the Product has been delivered to the Client. This e-mail should include the following information: order number, product(s) it would like to return, name, phone number, email address and delivery address. After receipt of this e-mail, Maneks plus d.o.o. will reply to the Client as soon as possible with a Reclamation Form. The Client needs to place the product(s), into a shipping box, together with the Reclamation Form. After receiving the Reclamation Form, the Client will have an additional fourteen (14) days to return the Product to Maneks plus d.o.o. The Client must bear the costs for shipping the Products to Maneks plus d.o.o. More information about returns can be found under the Shipping and returns section, article Return Conditions.

6.3 Returned Products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted or will only be partially refunded.

6.4 The Client is responsible for the chosen shipping method of the returns. The risk of the Product will transfer to Maneks plus d.o.o. when Maneks plus d.o.o. has received the Product. This means that Maneks plus d.o.o. cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned Product(s). Maneks plus d.o.o. does not make any exceptions to this policy. 

6.5 After receiving and accepting the returned Products, Maneks plus d.o.o. will refund the total purchase price to the Client within fourteen (14) days.

Article 7: Payment

7.1 The Client shall pay the amounts due to Maneks plus d.o.o. in accordance with the ordering process and through the payment method selected on the Site. Maneks plus d.o.o. is free to offer any payment method of its choice and may change these payment methods at any time.

Article 8: Warranties and Conformity

8.1 Maneks plus d.o.o. warrants that the Products are suitable for their intended use, as described on the Site.

8.2 If the delivered Product fails to satisfy the Agreement at delivery, Maneks plus d.o.o. must be notified thereof within a reasonable period of time, which is ultimately fourteen (14) days after delivery of the Product.

8.3 If a Product does not satisfy the Agreement and the Client has notified Maneks plus d.o.o. thereof within the period mentioned in article 8.2, the Product concerned will be repaired, replaced or (partially) refunded, such in consultation with the Client. Complaints after the period mentioned in article 8.2 will not be accepted by Maneks plus d.o.o.

8.4 Maneks plus d.o.o. only offers warranties on Products purchased on the Site or from an authorised reseller and only accompanied by a valid receipt or proof of purchase. If you purchase a Product from an unauthorised reseller, the warranty will not be valid. Please ensure that you only purchase Products through the Site or from an authorised reseller. If you have any questions about authorised resellers, please contact us.

Article 9: Complaints handling procedure

9.1 If the Client has any grievances in connection with a Product (in accordance with article 8 entitled, “Warranties and Conformity”), or regarding any other aspects of the Site or service of Maneks plus d.o.o., it can submit a complaint by email or in writing. The contact details of Maneks plus d.o.o. are provided at the end of the General Terms and Conditions.

9.2 Maneks plus d.o.o. will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If Maneks plus d.o.o.

is unable to formulate a substantive response to the complaint within such period, Maneks plus d.o.o. will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Client.

Article 10: Liability

10.1 The total liability of Maneks plus d.o.o. in respect of the Client due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs).

10.2 Maneks plus d.o.o. cannot be held liable for any indirect damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption

10.3 Except as otherwise explicitly provided for in this article 10, Maneks plus d.o.o.

is not subject to any liability, irrespective of the grounds upon which an action or proceeding may be based. The restrictions set out in this article 10.3, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of Maneks plus d.o.o.

10.4 Maneks plus d.o.o. will only be liable to the Client on account of an attributable failure in the performance of an Agreement if the Client issues a written notice of default to Maneks plus d.o.o. without delay, stipulating a reasonable period of time in which Maneks plus d.o.o. has the possibility to remedy the default, and Maneks plus d.o.o. fails to cure the default within such period. The notice of default must contain a description of the default in as much detail as possible, in order to enable Maneks plus d.o.o. to provide an adequate response and/or take adequate action.

10.5 Any event giving rise to compensation is always subject to the condition that the Client reports the damage or loss in writing to Maneks plus d.o.o. as soon as possible, but no later than within thirty (30) days after the damage or loss has arisen.

10.6 Maneks plus d.o.o. is not liable to pay compensation for any damage or loss the Client has incurred as a result of a “force major event”. This includes amongst others (and without limitation) the event that any third party engaged by Maneks plus d.o.o. is not able to fulfil its obligations due to a force major event.

If you believe that Maneks plus d.o.o. didn’t deal with your complaint correctly you can appeal to the Information Commissioner, Zaloška cesta 59, 1000 Ljubljana, gp.ip(at)ip-rs.si, https://www.ip-rs.si/

Article 11: Retention of title

11.1 As long as Maneks plus d.o.o. has not received full payment for the Products, Maneks plus d.o.o. will retain the ownership of the Products.

Article 12: Personal details

12.1 Maneks plus d.o.o. will process the Client’s personal data in accordance with the Terms of Use as published on the Site.

Article 13: Final provisions

13.1 The General Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by the laws of the Slovenia.

13.2 Any dispute arising out or in connection with the General Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will if no amicable settlement can be reached, be resolved by the competent Slovenian court in the district where Maneks plus d.o.o. has its registered office.

13.3 In the event that any of the provisions contained in the General Terms and Conditions will be deemed invalid or unenforceable, then the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provisions will then be deemed to have been replaced by a provision which as closely as possible meets the intention of Maneks plus d.o.o. when inserting the original provision.

Contact details

Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email or in writing.

Nega Cosmetics, Maneks plus d.o.o.

Volčji potok 38, 1235 Radomlje

Slovenia

Europe

E: contact@negacosmetics.com

Long title PRS: MANEKS PLUS, online services, d.o.o.

Tax identification number: 79204236

Registration number: 6647740000

Status: BUSINESS ENTITY IS POSSIBLE

Taxpayer: yes (SI79204236)

Activities of TSmedia: Online store and sale by phone

SKD: G47.910 - Retail by mail or via the Internet

SRG 2014/32405 AJPES Ljubljana

Date of entry: 18.7.2014 

These Terms & Conditions were last amended on 23-08-2019.

TERMS OF USE

The terms contained herein (the “Terms of Use”) concern access to and use of the Site. By using the Site, the User fully and completely accepts the Terms of Use. It is important to read these Terms of Use together with our Privacy Policy and Terms and Conditions.

Table of Contents

1. Definitions
2. Disclaimer

1. Definitions

MANEKS PLUS D.O.O.:a private company established under Slovenian law, based in Volčji potok, Radomlje and registered with the Chamber of Commerce under file number 6647740000, trading under the trade name “Nega” and/or “Nega Cosmetics”.

Site: the website www.negacosmetics.com and all of its sub-domains.

User: any individual visitor to the Site or recipient of specific content such as ads, e-mail or newsletters in relation to Nega, Nega Cosmetics.

• Disclaimer

The Site is subject to Slovenian law. The information on this Site is offered on an ‘as is’ basis. This means that Nega does not provide any guarantees or accept any liability regarding the accuracy or completeness of any information on the Site. Under no circumstances will Nega or its subsidiaries or affiliates be liable for any direct, incidental or consequential damages, or any claims for compensation arising from access to or use of the Site.

Under no circumstances will Nega be liable for any damage resulting from any loss resulting, directly or indirectly, from the use, function or performance of the Site, or any services in connection therewith, or any contents contained therein, unless such damage was proximately caused by the gross negligence or an intentional act of Nega and/or its employees.

The Site may feature links to other websites. If these links refer to web pages outside of the Nega domain, such web pages are not administered by Nega and Nega will not be responsible for the contents of such web pages.

By communicating with Nega through the Site, or uploading any information and/or materials to the Site, the User authorises Nega to use this information for the purpose for which the User has made this information available to Nega. For example, if a User subscribes for the newsletter, the User accepts that it may receive correspondence from Nega.

All intellectual and other property rights, such as text, graphics, images, icons and trademarks and trade names, featured in the information and materials on the Site are owned by Nega and/or its licensors. Access to this information does not entitle the User to any rights. These materials may not be copied, distributed or used for any other purpose without the express written consent from Nega, except as otherwise allowed by law. You may not use our trademarks in connection with any product or service in any way that is likely to cause confusion.

You are fully responsible for the truthfulness, accuracy and completeness of the information you upload, share with or send to the Site.

Nega reserves the right to modify this disclaimer from time to time. Your continued access and use of the Site after making such modifications and posting the updated disclaimer on this web page will constitute your unconditional acceptance of such modifications.

The Terms of Use was last amended on 20-08-2019.

Contact:

Nega Cosmetics, Maneks plus d.o.o.

Volčji potok 38, 1235 Radomlje, Slovenija

E: contact@negacosmetics.com

SHIPPING AND RETURNS

Shipping

All of our Nega products are shipped to you from Slovenia via a secure, tracked shipping method.

Please note that we do not ship to islands (such as Gran Canaria, Tenerife, Mallorca) or P.O. boxes, please provide a physical address.

Nega only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

Shipping time takes between 1-7 working days.

In case your Nega package arrives damaged as a result of shipment, please save the shipping box, the Nega products, and email us as soon as possible at contact@negacosmetics.com to notify us of the damage.

Customs

Customs fees, tariffs or duties are not included in pricing.

Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.  

Please also note that we are unable to fulfil any request to declare your package for any value other than the total value paid at checkout.

Returns

We hope that you love your Nega products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused and undamaged.

Please make sure you choose an appropriate shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologise - you must bear the return shipping costs, which are nonrefundable.

Return Conditions

To return your product(s), please follow these steps:

1. Before returning your product(s), please email us at contact@negacosmetics.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

2. Our customer service team will reply as soon as possible with a Reclamation Form.

3. Please place the product(s) you wish to return into a shipping box. Please include the Reclamation Form along with the product(s) that you are returning in the shipping box.

4. Upon receipt of the email containing the Reclamation Form, you’ll have an additional fourteen (14) days to organise a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

5. Please address your return package to:

Maneks plus d.o.o., Podgorje 43C, 1240 Kamnik, Slovenia

6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at info@us.negacosmetics.com.